The Nick Ilic | Physio Clinician Telehealth Service
Terms and Conditions
Welcome to the Nick Ilic | Physio Clinician Telehealth Service. These terms and conditions outline the rules and regulations for the use of our telehealth services.
By using our services, you agree to abide by these terms. Please read them carefully.
1. Scope of Service
This service provides professional health guidance and information within the scope of musculoskeletal physiotherapy.
It does not constitute medical advice, medical diagnosis, or treatment.
You should consult with your primary care doctor or specialist for any serious or urgent medical concerns.
2. Eligibility
Services are available to clients aged 18 and over.
Clients under 18 must have written parental/guardian consent and be accompanied by a parent/guardian during the session.
3. No Doctor-Client Relationship
Use of this service does not establish a doctor-patient or ongoing clinical care relationship.
All guidance is provided based on the information you provide and within a one-off or limited consultative context.
4. Privacy & Confidentiality
We take your privacy seriously. Your information will be kept confidential and handled in accordance with our Privacy Policy.
5. Limitation of Liability
The Nick Ilic | Physio Clinician Telehealth Service is not liable for any direct or indirect damages arising from use of this service.
The advice given is based on the information available and is not a substitute for in-person examination or ongoing care.
6. External Links
Telehealth sessions or follow-up material may include links to third-party content.
We do not endorse or guarantee the accuracy of external content.
7. User Responsibility
You agree to provide accurate and complete information.
Any misinformation may affect the quality and relevance of advice provided.
8. Payment
Fees are as stated on our website or booking page.
Full payment is required prior to consultation. Refund policies may vary depending on the service tier or package selected.
9. Intellectual Property
All content and material provided in consults, follow-up notes, or educational resources remain the intellectual property of Nick Ilic | Physio Clinician.
You may not copy, share, or reproduce without explicit permission.
10. Governing Law
These terms are governed by the laws of the Australian Capital Territory and Australia.
Clients outside Australia use this service at their own discretion and are responsible for local legal compliance.
11. Technology and Telehealth Limitations
You are responsible for ensuring a stable internet connection and a suitable device for telehealth use.
This service is not suitable for emergency care. If you require urgent help, contact local emergency services.
12. Changes to Terms
Terms may be updated at any time. Significant changes will be noted via the booking or intake platform.
13. Contact
If you have any questions about these terms, contact us at:
📧 nick@physioclinician.com.au
Privacy Policy
We are committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, and protect your data.
By using our services, you agree to the practices described below.
1. Information We Collect
Personal Information: name, date of birth, contact details.
Health Information: injury or health history, current symptoms, relevant files/images you provide.
Usage Data: booking or platform interaction data (e.g. form submissions, feedback).
2. How We Use Your Information
To provide appropriate telehealth guidance or feedback.
To communicate with you about your consult or any required follow-up.
To improve service quality and professional standards.
3. Sharing & Disclosure
Your information will only be shared with your consent or when legally required (e.g. subpoenas, imminent harm).
We may use secure third-party software for storage or communication but do not sell or rent your data.
4. Data Security
We take reasonable steps to safeguard your information.
However, no method of internet communication or digital storage is entirely risk-free.
5. Your Rights
You may request to access, update, or delete your data at any time.
You may decline to share certain information, but this may limit our ability to provide the service.
6. Policy Updates
Privacy practices may change as platforms or regulations evolve.
The current version will always be available through your booking or intake form.